Asylum-ET™

Yet another great ISP, Comcast is a joke. I have lost all respect for them after a phone call to their support this morning. Let me give you a little background information then you can judge for yourself.

Almost 2 years ago I started internet service with Adelphia who then was bought out by Comcast. Of course the old email servers mail.adelphia.net did not work anymore. No big deal there though. I called Comcast with this and the tech support member I spoke with asked me which email client I use. I told him I use Microsoft Outlook. He said that is great and told me the new servers I would need to use for inbound and outbound mail would be mail.comcast.net. Ok so all is well I have email again.

Here we are many months after the merger or whatever it was, been sending and receiving many emails since. I come into the office this morning and try to send mail and I keep getting an error saying the server unexpectedly disconnected. After a bit of waiting and then trying again I get the same thing. Now this is where things get fishy.

I call Comast tech support and inform them of my issue. I am given the routine stall tactics used by all these companies. After a bit she says well we do not support Outlook so we really can not help but lets check your settings to make sure everything is fine. I said well there is no reason that it would not be since it has been working fine for months since the tech I spoke with last gave me the new server information. She says well lets check anyway because programs change settings all by themselves. Uhm. No they do not unless that is what was intended or the program was not designed correctly. Now granted this is a Microsoft product but it has never been an issue in the many years of use so why now?

So I humor the tech support member and we go to the settings for the account. Nothing has changed, they are the same as they have been for months. She says oh well there it is someone has changed your settings. The outbound server is smtp.comcast.net . So even though that is a line of BS and that is never how it was (Reflecting the log that was created when it was first setup) So now outbound works. Fine but here is my issue.

Not only did they accuse someone, myself or the software of changing the settings they outright lie to me with this whole thing. They just decided to change their outbound mail servers name which yes it does make more sense to be named as it is now but first of all you inform your customers of doing this and second you do not blame them when you make changes to your system. This is very poor practice. Aside from that not sure if you have seen the commercials they have about how fast the connection is. When I switched over they claimed it was up to 16mbit. On the commercials they state it is up to 12mbit. I have not seen anywhere near that for speed. The closest I ever came was 11mbit when we had that big storm and 75% of Vermont was without power. My average now is under 6mbit and I pay about $80 a month for that. What a joke.

This entry was posted on Wednesday, May 16th, 2007 at 10:35 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.